We respect your privacy and are committed to protecting your personal information. In this privacy policy, we explain how we collect and use your data when you visit our website and use our software.

 

About Us

“We” are MyScript Limited (company number 05249416) and we’re based at 6 St John’s Court, Upper Fforest Way, Enterprise Park, Swansea SA6 8QQ.

We are the data controller for the purposes of the Data Protection Act 2018, the EU General Data Protection Regulation (GDPR) and any other data protection legislation applicable in the UK from time to time (except in respect of patient data – see below).

If you have any questions about your privacy on our website, or our use of your personal data, please Contact Us.

Please note that links from our website may take you to external websites, which are not covered by this policy. We recommend that you read their privacy policies before submitting any personal information to such sites. We will not be responsible for the content, function or information collection policies of these external websites.

Patient Data in the MyScript App

The MyScript App is used by pharmacists and other healthcare professionals (our “clients”) to handle patient requests for repeat prescriptions. Our clients will enter personal data relating to their patients into the MyScript App.

We offer the MyScript App as a platform to our clients but we do not have control over the use of patient data within the App. We act as a data processor on behalf of our clients, and we act strictly on their instructions in relation to this data.

If you are a patient and you believe that we are processing your personal data, we would recommend that you contact your pharmacist (or the relevant data controller) with any queries about how your data is used. However, if you do wish to Contact Us, we will endeavour to assist in any way we can.

The remainder of this privacy policy relates to personal data that we control, relating to our website visitors, clients and other contacts.

What information do we collect about you and how do we collect it?

You are not required (by law or by any contract with us) to provide personal information to us via this website. We will only require you to provide personal information to us where it is necessary for us to provide you with a service at your request.

Information you provide to us

We may receive personal information about you whenever you contact us. For example, by doing the following:

• Enquiring about our software or services
• Using and browsing our website
• Telephoning, texting, writing by post or emailing us
• Enquiring about, or applying for, job vacancies

This information may include the following:

• Normal identification information, such as your full name, date of birth, age, gender, marital status, job title and organisation
• Contact information, such as your postal address, email address and telephone number
• Additional information relevant to your use of our site and services, such as your marketing preferences, survey responses and feedback
• Payment information (this is securely collected and processed by our payment provider)
• In respect of job applications, your CV including details of your education and employment history (and any other information which you may choose to provide to us with your CV)

Information we collect about you on our website

We collect information using cookies and other similar technologies to help distinguish you from other users of our website and streamline your online experience.

When you visit our website, we may collect the following information:

• Which pages you view and which links you follow
• Your IP address and general location
• Details of the hardware and software that you are using to access the site
• Any passwords that you use on our website
• A device identifier (cookie or IP address)
• Details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data

Our website is not intended for children and we do not knowingly collect data relating to children.

Information we collect about you from other sources

Sometimes you will have given your consent for other websites, services or third parties to provide information to us. We may collect information about you from other sources. This may include the following:

• Information from third parties that we work with to provide our software and services, such as payment processors, technical support companies and advertising companies
• Publicly available information, including what you share on social media
• Information from third party databases or lead providers, including credit reference agencies (which may include details about your home)
• Information about your browsing habits

This list is not exhaustive and, in some instances, we may need to collect additional data for the purposes set out in this policy.

How do we use your personal information?

We take data protection law seriously, so below we have set out exactly how and why we use your information, and what our legal basis is to be able to use your information in each way.

Providing our software and services

It is necessary for us to use personal information about you to enter into and perform the contracts that we make with you (or your business). Using your information in this context is necessary so that we can:

• Provide you with information about our contract with you or your business
• Provide you with information about our software, products and services
• Verify your identity
• Deal with any complaints you may have
• Contact you about any changes that we make to our products or services
• Administer our website, including troubleshooting problems, analysing statistics, conducting research and tests and keeping the site secure

If you enquire about, or apply for, a job vacancy, it is necessary for us to use your personal information as part of the recruitment process, in order to assess your suitability for a particular role.

Telling you about other products or services that we think may be of interest to you

We may use your information to identify and tell you about our products or services that we think may be of interest to you. We will only do this where you have informed us that you would like to receive marketing communications. Depending on how you engage with us, we may contact you by email, SMS or by other means such as push notifications to your browser or device.

We may also use your information to invite you to participate in market research. If we do contact you about market research, you do not have to participate. If you tell us that you do not want to receive market research communications, we will respect this.

Whether you choose to receive marketing communications, or market research communications is entirely up to you. You can choose to receive both, none, or just one or the other. Your choice will not affect the services that we offer to you, nor will it affect any services we provide to you in the future.You can update your marketing preferences by using the links in any of our emails to you.

You can update your marketing preferences by using the links in any of our emails to you.

Telling you about products or services that are similar to ones that you have already bought

If you have already bought any software, products or services from us, or you have already obtained a quote from us, we may contact you with information about our similar products and services.

We will only contact you by email or SMS and you can choose not to receive these messages at any time. Simply follow the instructions in the message, or Contact Us.

Making our business better

We always want to offer the best service and experience that we can. Sometimes this means we may use your information to find ways that we can improve what we do, or how we do it. In this context, we will only use you information where it is necessary so that we can:

• Review and improve our existing services and develop new ones
• Review and improve the performance of our systems, processes and staff
• Improve our site to ensure that content is presented in the most effective manner for you and for your computer

Contacting you

We want to stay in touch with you, and we may need to use the information that we have about you in order to respond to your questions or let you know about important changes. We will only use your information in this respect where it is necessary so that we can:

• Interact and respond to any communications you send us, including where you use the Contact Us page, and any social media posts that you tag us in
• Let you know about any important changes to our business or policies

Verifying your identity

We may use your information where it is necessary for us to do so in order to meet our legal obligations or to detect and prevent fraud, money-laundering and other crimes.

Protecting you and others from harm

We may use your information where it is necessary to protect your interests, or the interests of others. This may include in the event of criminality such as identity theft, piracy or fraud.

The legal bases that we will rely on to process your personal data, for the purposes set out above, are set out in the table below.

	Our Legitimate Interests	Our Contract With You (if any)	Our Legal Obligations	Your Consent
Providing our software and services		
Telling you about other products or services that we think may be of interest to you				
Telling you about products or services that are similar to ones that you have already bought	
Displaying personalised adverts on our website	
Making our business better			
Contacting you		
Verifying your identity			
Protecting you and others from harm			
Administering and performing any contract we enter into with you		
Dealing with any complaints you may have		
Logistics management and planning, including accounting and auditing			
Improving our business and services		
Complying with health and safety obligations			
Detecting and preventing fraud, money-laundering and other crimes			
Letting you know about any important changes to our business or policies	
To ensure that the information that we hold about you is accurate and up to date			
To protect your interests, or the interests of others (such as in the event of criminality such as identity theft, piracy or fraud)			

 

Change of purpose

We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal information without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

Who do we share your personal information with?

 

Sharing your information within our company and group

We share the information that you provide to us with our staff so that we can run our website and provide our services to you. We may share the information that you provide to us with our group companies and any other websites that we operate.

Sharing your information with third parties

We may share your data with selected third parties. For example, we may share your information with:

• Internet and other hosting providers to host the website, related infrastructure, software, services and applications
• Contact management systems to send emails, instant messages, push notifications, social media messages and SMS messages

There are certain exceptional circumstances in which we may disclose your information to other third parties. This would be where we believe that the disclosure is:

• Required by the law, or in order to comply with judicial proceedings, court orders or legal or regulatory proceedings
• Necessary to protect the safety of our employees, our property or the public
• Necessary for the prevention or detection of crime, including exchanging information with other companies or organisations for the purposes of fraud prevention and credit risk reduction
• Proportionate as part of a merger, business or asset sale, in the event that this happens we will share your information with the prospective seller or buyer involved

 

How long do we keep your personal information?

We will only store your personal information for as long as we need it for the purposes for which it was collected. Where we provide you with any service, we will retain any information you provide to us at least for as long as we continue to provide that service to you.

If we rely on your consent to use your personal data, such as in connection with marketing or advertising, we may keep your personal data until you withdraw your consent.

Thereafter, and in all other circumstances, we will keep your information until you ask to remove it.

 

How do we protect your personal information?

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this policy.

We try to ensure that all information you provide to us is transferred securely via the website (always check for the padlock symbol and “https” at the beginning of the URL). Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

All information you provide to us is stored on third party secure servers with 123-reg in the UK.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

 

What rights do you have in respect of your personal information?

You have the right to be informed

We have a legal obligation to provide you with concise, transparent, intelligible and easily accessible information about your personal information and our use of it. We have written this policy to do just that, but if you have any questions or require more specific information, please Contact Us.

You have the right to access your personal data

You have the right to ask us to confirm whether or not we hold any of your personal information. If we do, you have the right to have a copy of your information and to be informed of the following:

• Why we have been using your information
• What categories of information we were using
• Who we have shared the information with
• How long we envisage holding your information

In order to maintain the security of your information, we will have to verify your identity before we provide you with a copy of the information we hold.

The first copy of your information that you request from us will be provided free of charge, if you require further copies within a short period of time we may charge an administrative fee to cover our costs.

You have the right to correct any inaccurate or incomplete personal data

Where you have requested a copy of the information we hold about you, you may notice that there are inaccuracies in the records, or that certain parts are incomplete. If this is the case you can Contact Us. so that we can correct our records.

You have the right to be forgotten

There may be times where it is no longer necessary for us to hold personal information about you. This could be if:

• The information is no longer needed for the original purpose that we collected it for
• You withdraw your consent for us to use the information (and we have no other legal reason to keep using it)
• You object to us using your information and we have no overriding reason to keep using it
• We have used your information unlawfully
• We are subject to a legal requirement to delete your information

In those situations, you have the right to have your personal data deleted. If you believe one of these situations applies to you, please get in touch using our website.

You have the right to have a copy of your data transferred to you or a third party in a compatible format

Also known as data portability, you have the right to obtain a copy of your personal data for your own purposes. This right allows you to move, copy or transfer your personal data more easily from one IT system to another, in a safe and secure way.

If you would like us to transfer a copy of your data to you or another organisation in a structured, commonly use and machine-readable format, please Contact Us.. There is no charge for you exercising this right.

You have the right to object to direct marketing

You can tell us at any time that you would prefer that we do not use your information for direct marketing purposes. If you would not like to receive any direct marketing from us, please Contact Us. or use the links provided in any of our marketing communications, and we will stop sending direct marketing immediately.

You have the right to object to us using your information for our legitimate interests

Sometimes, we use your personal information to pursue our own legitimate interests (see the table above). We aim to always ensure that your rights and information are properly protected. If you believe that the way we are using your data is not justified due to its impact on you or your rights, you have the right to object. Unless we have a compelling reason to continue, we must stop using your personal data for these purposes.

In order to exercise your right to object to our use of your data for the purposes above, please Contact Us..

You have the right to restrict how we use your personal data

You have the right to ask us to stop using your personal data in any way other than simply keeping a copy of it. This right is available where:

• You have informed us that the information we hold about you is inaccurate, and we have not yet been able to verify this
• You have objected to us using your information for our own legitimate interests and we are in the process of considering your objection
• We have used your information in an unlawful way, but you do not want us to delete your data
• We no longer need to use the information, but you need it for a legal claim

If you believe any of these situations apply, please Contact Us..

You have rights related to automated-decision making and profiling

Any automated decision-making or profiling we undertake is solely for the purpose of tailoring the information which we provide to you. We will not use automated decision-making or profiling to make any decisions which will have a legal effect upon you or otherwise significantly affect you, and you have the right not to be subject to such decisions.

If you have any concerns or questions about this right, please Contact Us..

 

Changes to our Privacy Policy

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our privacy policy.

This version was last updated on 5th October 2018. If you wish to see historic versions of this policy please Contact Us..

 

Complaints

If you wish to make a complaint about our collection or use of your personal data, please Contact Us in the first instance so that we may seek to resolve your complaint.

You have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the statutory body which oversees data protection law in the UK. Please visit the ICO website if you wish to lodge a complaint with the ICO.

 

Contact Us

Post: 6 St John's Court Upper Fforest Way, Enterprise Park, Swansea SA6 8QQ

Email: sales@myscript.co.uk

Phone: 07951 799425